fixed ops revenue
General Automotive Repair Drains 30% of Dealership Revenue
General automotive repair now drains roughly 30% of dealership revenue, and the Cox Automotive study shows 25% of customers have shifted from dealership service to independent shops, eroding fixed ops income. General Automotive Repair: Redefining Customer Retention Key Takeaways * Tiered loyalty programs can close a 50-point engagement gap. * Predictive analytics