General automotive
General Automotive Solutions 2.5-Minute vs 7.8-Minute, Drop 30%
General Automotive Solutions reduced average response time to 2.5 minutes, driving a 30% drop in vehicle downtime compared with the 7.8-minute industry average. In 2025, Rafid Automotive Solutions handled 269,000 calls with a 2.5-minute first-response time, a 66% reduction from the 7.8-minute norm (according to